Problem Solving – How I Find My Customer’s Pain Points

  • Posted by Shaymo
  • On January 28, 2016
My Customer's Pain Points are some of the most costly activities in their business. This is not just relevant to my customers, pain points effect every business! Conducting formal Problem Solving in your business can not only save you substantial revenue (through learning to do things RIGHT FIRST TIME) , there are even GREATER reasons [...]
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KPIs – ARE YOU MEASURING THE RIGHT THINGS?

  • Posted by Shaymo
  • On January 21, 2016
They say what gets measured gets improved, however is that good enough? I’ve worked with many businesses that live by measurement and KPIs, yet their performance is still below par, and in fact, actually quite a lot worse than what they actually believe it to be! More often than not, companies find themselves measuring EPIs [...]
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